RIDER FEEDBACK

Title VI Information

Although no one likes to admit it, from time to time, every employee has a bad day, forgets a procedure, or doesn’t understand something and it affects their work. When this happens at BTS, we encourage our partners and passengers to let us know as quickly as possible.

It doesn’t always mean that a driver or staff member is going “to get into trouble”. Many times, a mistake or error simply means we need to reinforce a policy or re-educate staff on a procedural change. As everyone knows, problems compound and get blown out of proportion when they are left unaddressed. Therefore, we ask our passengers and our partners to let us know as quickly as possible when something is amiss.

When such a situation does arise, there are two ways to communicate these problems to us. The simplest way to register a complaint is to simply call us at (608) 364-2870. These comments are then referred to and addressed by our supervisory staff accordingly.

Another option is to send a written complaint to us addressed to Michelle Gavin, Director, Beloit Transit System, 1225 Willowbrook Rd., Beloit, WI 53511.

When a passenger files a written complaint, our staff will investigate the matter, and notify you as to what resolution will occur.

At Beloit Transit System, everyone is committed to the safety of our passengers, first and foremost. We encourage honest feedback to insure we are doing our jobs to the highest standards in the industry.
Notifying the Public of Rights Under Title VI, Environmental Justice & Related Laws Prohibiting Discrimination

All services, routes and accommodations on the Beloit Transit System (BTS) are offered without discrimination to all persons and groups — regardless of race, color, and national origin, including the denial of meaningful access for limited English proficient (LEP) persons in accordance with the Title VI Act of 1964. and in accordance with the principles of Environmental Justice. BTS strives to avoid, minimize, or mitigate any high or adverse human health and environmental effects, including social and economic effects, on minority populations and low-income populations. BTS seeks full and fair participation in its decision-making processes and the fair and expeditious delivery of its services to minority and low income populations.

For more information on this topic or to file a complaint, contact BTS management at the BTS Administration Building, 1225 Willowbrook, Beloit, WI 53511, Director of Transit, Phone: (608) 364-2870, FAX:(608) 364-2871, Office Hours: 7:30 am – 3:30 pm, Monday – Friday. Information may also be requested at the BTS Transfer Facility, 225 Shirland Ave, Beloit, WI, Monday – Friday 6:00 am to 5:20 pm., Saturday 9:00 am to 3:35 pm, closed Sundays. Complaint forms are available at the above locations or may be downloaded from the BTS Website: http://www.beloittransit.com .

Complaints may be filed with: (1) the BTS Director of Transit at the above location; (2) Wisconsin Department of Transportation, Civil Rights and Compliance Section, Rm 451, 4802 Sheboygan Avenue, P.O. Box 7965 Madison, WI 53707-7965, Phone: (608) 266-6961, Fax: (608) 267-3641 or 266-7818; or (3) Federal Transit Administration Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor – TCR, 1200 New Jersey Ave., SE, Washington, DC 20590.

If information is needed in another language BTS will do its best to accommodate your needs. Please try to have someone who speaks English contact BTS with a request for an interpreter in the language needed.

Notificación al Público de los Derechos Bajo el Título VI , Justicia y Medio Ambiente Leyes que prohíben la discriminación relacionados

 Todos los servicios, rutas y alojamientos en el sistema de tránsito de Beloit (BTS) se ofrecen sin discriminación a todas las personas y grupos – sin importar su raza, color y origen nacional, incluida la denegación de acceso significativo de dominio limitado del Inglés (LEP) a las personas en conformidad con la Ley de Título VI de 1964. y de conformidad con los principios de la justicia ambiental. BTS se esfuerza para evitar, minimizar o mitigar cualquier efecto de salud y ambientaleshumanos altos o adversos, incluidos los efectos sociales y económicos, en las poblaciones minoritarias y de bajos ingresos. BTS busca la participación plena y justaen sus procesos de toma de decisiones y la entrega rápida y justa de sus servicios a las poblaciones minoritarias y de bajos ingresos.

• Para más información sobre este tema o para presentar una queja , la gestión de BTS de contacto en el Edificio de Administración de BTS , 1225 Willowbrook, Beloit, WI 53511 , Director de Tránsito , Teléfono: ( 608) 364 a 2870 , FAX : (608 ) 364 – 2871 , Horario de atención : 7:30 am – 3:30 pm , lunes – Viernes . La información también se puede solicitar en el Centro de Transferencia de BTS , 225 Shirland Ave, Beloit, WI , Lunes – . Viernes 6 a.m.-5:20 pm Sábado 9:00 am a 15:35 , cerrado los domingos. Los formularios de queja están disponibles en las ubicaciones anteriores , o se pueden descargar desde el sitio Web BTS :http://www.beloitwi.gov/ .

• Las quejas pueden presentarse con : ( 1 ) el Director BTS de Tránsito en el lugar anteriormente mencionado ; ( 2 ) Departamento de Transporte de Wisconsin , Derechos Civiles y Cumplimiento de la Sección , Rm 451, 4802 Sheboygan Avenue, PO Caja 7965 Madison, WI 53707 a 7965 , teléfono: ( 608) 266 a 6961 , Fax : (608 ) 267-3641 o 266-7818 ; o (3 ) Federal de Tránsito Oficina de Administración de los Derechos Civiles , Atención: Coordinador de Programa del Título VI , East Building , 5th Floor – TCR , 1200 New Jersey Ave. , NW, Washington , DC 20590 . .

• Si se necesita información en otro idioma BTS hará todo lo posible para satisfacer sus necesidades. Por favor, trate de tener a alguien que hable inglés BTS de contacto con la

For more information please see: Notifying Public of Rights Under Title VI, Environmental Justice & Related Laws Prohibiting Discrimination.

RIDER FEEDBACK FORM

  • Your email must be provided to allow us to contact you via email if followup is needed.
  • Your phone number must be provided to allow us to contact you if followup is needed.

DOWNLOADABLE COMPLAINT FORMS

BTS_Complaint_Form English Uploaded 12/9/2014
Complaint Form -en espansol Uploaded 12/9/2014

Title_VI_Complaint_Form_2014_Espanol_BTS.pdf  Uploaded 9/23/2014
Title_VI_Complaint_Form_2014_English_BTS.pdf  Uploaded 09/23/2014
City_of_Beloit_BTS_Title_VI_Program_2014.pdf  Uploaded 09/23/2014